Welcome to
Independent Vending Association New Zealand
Independent Vending Association New Zealand (IVANZ) aim to fulfil the requirements of both vending operators and vending customers with benefits for both sides.
A customer with vending machines supplied and maintained by an IVANZ member can rest assured that the service provided complies strictly to high standards as per our Code of Ethics
We advise to ask for an IVANZ member vendor operator for all your vending needs.
Request proposal now! 
As for a new or experienced operator our site will always have a wealth of information in any field related to setting up and running a vending business. Our forum enable members to exchange ideas, tips, stock supply information or provide support to each other.
We hope our website provides a more professional vending service throughout New Zealand.
Executives
Ian Coleman - President
Ianandcolleen6@slingshot.co.nz
Greg Trichon - Secretary & Treasurer
greg.t@slingshot.co.nz
Comitee Members
Rob Davidson, Craig Coughey , Cliff Flavell.
Tips For Intending Participants In the Vending Industry
Firstly, we recommend you deal with Independent Vending Association members.
Almost everywhere you go, whether in New Zealand or overseas, you are bound to see them: coin operated vending machines dispensing food, beverages, snacks, cigarettes, newspapers, personal care items, stamps, chewing gum, petrol, etc.
To some this may look like an easy way to make money. Why not let the machines do the work! All I’ll have to do is fill them up and collect the money! Like everything else in this world, it's not quite that easy. However, because vending seems easy to the layman, there are a few that want to make your desire "to get rich quick" into the ways and means that will make them "rich quick"!
Automatic vending is a BUSINESS and like all other businesses, it needs a professional and business like approach. Beware of the "Part Time Business" ads we have all seen in the papers at one time or another. You know the kind of advertisement referred to: "Work only 1 or 2 days a week in your spare time and make a fortune" type of ad or "Spare Time Income, No Selling", etc. Of course some ads set out in these terms are genuine opportunities, but some are not. It's up to you to sort them out. Some advertisers state that they are very selective in their appointment of "suitable applicants", can supply easy finance, etc. Once again it's up to you to decide which advertiser offers a genuine opportunity to improve your financial situation and which one only seeks to get your cash - one way or another.
As a general rule, no genuine company or individual will object to you making a few enquiries about them, from other users of their product for example or from Trade and Business Associations.
Before we go any further, ask yourself these questions.
Are you willing to work long hours, day or night and at weekends, mostly on short notice, if required?
Are you thorough?
Can you handle money matters efficiently (both your own and others)?
Do you have or can you arrange credit at your bank?
Can you organize yourself and stick to a schedule?
Do you remain calm when things go wrong?
Do you really want to be your own boss
Can you handle people
if the answer to any of these questions is NO, don't go any further!
If the answer was YES please review these tips from IVA members.
Quality of site
Critical to the profitability of the site.
Who is/will be responsible for the site?
What happens if the site is unsatisfactory? Who pays the cost of machine relocation?
Be wary of inflated volume projections. There are few reputable statistics available in New Zealand on automatic vending.
Depending on products vended, most quality sites are taken by existing vending companies.
Supply of machines
Will the availability of machines be consistent?
Should machines be leased or purchased?
Can one supplier meet the demand? Does this include preferred pricing?
What technology is / will be available? How will this affect the business?
Obtain quotes from suppliers to gauge pricing parameters.
Does the manufacturer's guarantee cover all parties?
Training
Large amounts of time taken up with sales and 'PR'.
Need to find sites, promote service, and handle enquiries and/or complaints.
Programs are often non-existent and if available, should be comprehensive.
Requirement can be extensive, depending on equipment and product type.
Technical Support
Who is responsible for repairs and maintenance?
How complicated is the work? (E.g. electronics, mechanical, refrigeration)
Is there a requirement for qualified technicians?
Who pays for the technical support?
What is the level of service required at sites? (E.g. 7 days per week / 24 hours per day).
Supply of product
Will the availability of product be consistent?
Obtain several quotes from suppliers where possible.
Pricing usually cheaper if one supplier used consistently.
Brand names required as no-one on hand to sell product.
Is product bought or on consignment?
Financial Information.
Conduct a proper, full P & L on figures available.
Check financial authenticity if possible.
Consult an accountant or solicitor before commitment.
Vending can be a profitable cash only business.
Beware of inflated profit projections.
In Summary
You may need to understand your equipment products, market and customer to be successful. Do your homework!
Be wary of 'Get Rich Quick' or 'Work Part Time' offers. Generally as in all businesses you get back what you put in.
Ask for proof and authenticity of any figures presented.
Ensure continued supply of machines and product.
Ascertain quality of machine sites.
Ascertain how technical support is serviced and at who's cost.
We recommend you use a lawyer to set up your business and an accountant to do your books.
Good Luck!!!
Join the Independent Vending Association of New Zealand for ongoing support.
Customer Charter
This company, as a Member of the Independent Vending Association of New Zealand, is proud to acknowledge that it trades in accordance with the IVANZ Code of Ethics.
The Customer Charter is the basis for a continuing Satisfactory, fair trading relationship with our customers.
Customers can expect to receive value for money, high quality service and products from our vending operation.
We operate our vending machines to inspire and sustain customer confidence.
Our vending machines can be operated conveniently and efficiently by the users and will be checked and restocked in accordance with timetables agreed with our customers.
Our trained staff will ensure that machines in our charge are maintained to the highest standards of safety and hygiene.
Machine faults will be attended to within an agreed time and our spare parts service will cover the reasonable life of the machines we supply.
Sufficient information will be available at the location to direct the attention of users in the event of difficulty.
We will not engage in any form of selling, promotion, operation, advertising or publicity which is likely to bring the vending industry into disrepute.
We actively support all environmental initiatives pertaining to the vending industry.
In the unlikely event that a complaint should arise which cannot be resolved, we agree to accept the decision of the IVANZ Disputes procedure as set out in the IVANZ Constitution.
This form will help us asses your vending needs and deliver a speedy and informed reply,
thank you for taking the time to fill it in.
You must enter the required information on the fields marked with *.
If your site is a school please thick the box next to school.
Members Code of Ethics
Members of the Independent Vending Assn NZ recognize their obligation to serve the public, their customers and the community.
They are aware of the responsibility to the industry and in business dealings shall endeavour to elevate its standards, as a member of the Association.
- They consider Automatic Merchandising a worthy vocation, as it affords them a distinct opportunity to serve the public.
- They will therefore, always keep the public’s welfare and well-being first in mind.
- They hold that the sale of goods and services for profit is proper and ethical, provided that all parties in the transaction are benefited thereby.
- They will offer only high quality merchandise and service to the public at all times.
- They will see that merchandise or service machines are always clean, attractive and in good working order.
- They will have them serviced by competent personnel as frequently as the type of merchandise or service may require and meet all quality control standards.
- They will operate only those merchandising or service machines that clearly show when they are empty or those that will provide for the return of the patron’s money if no merchandise is delivered or service rendered.
- They will see that all merchandise or service machines are plainly marked with clear and simple instructions for their operation.
- They will improve themselves, increase efficiency and will constantly strive to better service the public.
- They recognize the Automatic Vending Industry as a modern and efficient means of creating increased distribution of the products of New Zealand Manufacturers and industries to the public.
Address:
34 Pohutukawa Road
Whenuapai
0618 Auckland
New Zealand
Mobile: 0272 916 162
Fax 09 416 8383
Email: iva.nz@slingshot.co.nz
Thank you for your interest in our Association.
To apply please contact Greg Trichon greg.t@slingshot.co.nz